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Morgan Phillips
Associate Director of Operations @Radancy
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WORK HISTORY
Associate Director of Operations @Radancy
Chicago, IL, US
Drive operations and process strategy across creative, content, media, and digital teams to improve efficiency, alignment, and delivery-Led global content team alignment post-acquisition, creating shared standards and training 50+ team members in 6 months-Managed financial reporting and strategic insights, delivering monthly updates on utilization, staffing, and capacity-Rolled out JIRA for the creative department; created ticket workflows, trained entire team, and improved project tracking-Spearheaded reorganization efforts including the sunset of the production team and onboarding of project managers-Oversaw brand team operations: ran WIPs, reviewed briefs, assigned work, and tracked delivery timelines-Built capacity models and reports used by senior leadership to drive planning and resourcing decisions-Created career pathing and transitioned underperforming roles to improve department performance-Launched cross-training programs between UK and US creatives and trained copywriters in proofing to maximize bandwidth-Managed operations for internal awards program, including budgeting, entries, and internal comms-Updated 20+ SOPs and SharePoint documentation to reflect department shifts and process improvements.
EDUCATION
DePaul University
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT MORGAN PHILLIPS
I\'m passionate about making teams run smarter & smoother. Over the years, I\'ve led operations across creative, media & content - and now I\'m diving into our digital department. I focus on streamlining workflows, aligning global teams, and helping people do their best work. I love building systems that scale, solving messy problems, and turning complexity into clarity.Whether it\'s launching new tools, improving team capacity, or shaping better processes, I focus on what moves the work forward - efficiently & effectively.
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