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Senior Analyst, Flight Operations @JetBlue
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WORK HISTORY
Senior Analyst, Flight Operations @JetBlue
Successfully manages 20+ global business partnerships, improving program efficiency by 100% Directs and enhances business partner performance through Service Level Agreement (SLA), Key Performance Indicators (KPI) and Scope of Work (SOW) agreements Leads domestic and international crew hotel sourcing visits and subsequent contract management process Engages with 100+ travel suppliers such as other airlines, hotels and ground transportation companies to build partnerships First point of contact for internal escalations to address hotel and ground transportation issues for pilots Acts as a subject matter expert regarding the Air Line Pilots Association (ALPA) Collective Bargaining Agreement (CBA) to ensure contract compliance for pilots Tracks and manages ALPA flight pay loss, grievance payments, and invoicing Oversees change management for the pilot CBA Plans and executes various large scale Flight Operations events (conferences, parties, charter flights, etc.) Event manager for multiple offsite meetings Participates in annual budget development, monthly tracking/analysis of budget, and financial forecasting
EDUCATION
Savannah State University
Bachelor of Arts
American Intercontinental University
Master of Business Administration (MBA)
ABOUT MONQUITA RANSOM
I am a results driven professional with 20+ years of aviation industry experience…
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