Molly Stamey

Senior Manager, Customer Success and Support @American Tire Distributors

Huntersville, NC, US

Leader of the ATD Call Center.• Manage all activities required of the assigned teams to achieve established goals and objectives.• Create process and build the tools that will enable the Customer Success function to scale with growth.• Develop and refine policies and stand operating procedures.• Optimize support flows and tools used for tracking and responding to customers.• Evaluate, coach and motivate performance of direct reports/employees to meet quantitative and qualitative goals.• Report and analyze department statistics to proactively identify operational inefficiencies; make recommendations to solve identified problems.

University of North Carolina at Greensboro

Bachelor of Science - BS