Mohammad Iqbal
Crm, Data and Ai Consultant @Capgemini
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WORK HISTORY
Crm, Data and Ai Consultant @Capgemini
London, GB
Collaborated with client credit compliance teams to define acceptable risk bands and payment logic, contributing to credit risk modelling efforts and designing rule-based decision flows aligned with affordability and creditworthiness driving Ā£500K in value and a 20% efficiency boost. Supported credit risk modelling by analyzing scorecard thresholds and segmentation logic using Experian data, contributing to the design of automated decisioning workflows in Salesforce streamlining B2B onboarding and reducing manual intervention by 30%. Delivered business analysis for Salesforce AI and Snowflake SQL DB integration, improving customer data access and agent workflows by reducing service response time by 25% in a regulated utilities environment. Directed analysis and delivery of a time tracking and payroll system for National Grid, integrating Salesforce, Maximo, My Calendar, and SAP FICO boosting back-office efficiency by 20% and reducing payroll discrepancies.
EDUCATION
King's College London
Physics
Queens Park Community School
A,A,B
ABOUT MOHAMMAD IQBAL
I am a results driven Product/ Business Analyst with a strong focus on delivery excellence, with a track record of successful end-to-end solutions across CRM, data, AI, and credit decisioning. I excel in translating business needs into actionable product outcomes, from initial discovery through to final delivery, I lead cross-functional teams to ensure that solutions not only meet but exceed client expectations. Over the course of my career at Capgemini and other leading organisations, I have successfully led initiatives that automate and streamline complex processes. One example is my work in credit risk modelling, where I designed automated decisioning workflows using Salesforce and Experian data, which reduced B2B onboarding time by 30% while ensuring compliance. In addition, I drove the development of AI-powered customer support solutions boosting customer satisfaction by 30% and enhanced internal workflows by integrating Snowflake SQL databases, reducing service response times by 25% in regulated utilities. I thrive in environments that demand continuous improvement and cross team collaboration. I take pride in being the bridge between business needs, technical solutions, and user experience, ensuring that every product I manage is aligned with both user and stakeholder goals. Whether driving cloud migration initiatives or integrating complex systems like SAP, Maximo, and Salesforce, I ensure all deliverables meet quality standards and are on time. My approach to product management is grounded in agile principles and deep business analysis, always with a focus on building scalable, user-centric solutions that have a measurable impact. I understand the challenges of working in regulated sectors, particularly when it comes to compliance frameworks like IFRS 17, and Iām skilled at navigating these complexities to deliver value. Iām passionate about using data and technology to unlock new opportunities for business growth and transformation. My goal is always to deliver the right solutions, not just the fast ones.
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