Mohammed Fayazuddin
Fraud Investigator @IntouchCX
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WORK HISTORY
Fraud Investigator @IntouchCX
Hyderabad, IN
EDUCATION
Sri Krishnaveni Talent School
High School Diploma
Narayana Junior College - India
Master of Business Administration
ABOUT MOHAMMED FAYAZUDDIN
Fraud Investigator at Intouch CX July 2021 — Present Roles & responsibilities: • Worked as a Fraud Investigator to a Canadian virtual card• Worked for the Wealthsimple client by making judgement and issuing the funds which involves special skills in investagation.• Handling tickets related to Fraud & Disputes. • Gather required documents from clients in order to submit a chargeback for the issues related to products/purchases/services with the merchants. • Investigate tickets related to reported fraudulent transactions by the clients.Fraud Investigator at Intouch CX • Reaching out to the Customer through mail if Necessary information Required and submitting for chargeback•Checking about the merchant online and providing the link to the client to reach directly so it will reduce the bank loss.Worked on applicationsMetabase, Sisense, Sigma, CST, Jotform, Egnyte, Intercom, Galileo, Adobe Reader, Excel.Professional achievements• Acting SME (Subject Matter Expert) for the new joiners• Achieving the Key Performance Indicator (KPI) target set by management• Rewarded with Recognition and Rewards (RNR) on multiple occasions (>20) for excellent performance and dedication to maintaining high-quality standards and productivity levels in my role as a Fraud Investigator. • RNR reflects my exceptional skills, diligence, and contributions to the success of our team and the organization.• Effective Resource Utilization
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