Mitch Reiland

Banking Professional | Data-Driven Operations & Risk Analysis | Expertise in Retail, Commercial, and Wealth Banking | Process Improvement & Financial Reporting

Role
Senior Universal Banker at Old Second National Bank
Location
Chicago, IL, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Mitch Reiland

As a highly adaptable banking professional with 3 years of experience in financial…

Experience

  1. Senior Universal Banker

    Old Second National Bank

    Dec 2021 — Present · Aurora, IL, US

    Directed customer referrals by leveraging strategic relationships with financial advisors and bankers to optimize sales opportunities, resulting in an increase in successful cross-sell opportunities. Facilitated special service and account transactions, including ordering checks and placing stop payment orders, utilizing detailed knowledge of bank procedures to ensure seamless service and high customer satisfaction. Executed all sales transactions with accuracy and efficiency, reducing customer wait times and enhancing service experience; compiled daily averages and shortages for the operations department through meticulous record-keeping and data analysis. Led 100+ customer interactions daily by providing prompt and exceptional customer service, improving customer satisfaction.

Education

  • Waubonsee Community College

    Associate's degree

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Mitch Reiland — Senior Universal Banker at Old Second National Bank in Chicago, IL, US | Unifers