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Interpreter Translator Atii Association of Translators and Interpreters Ireland @Association Of Translators And Interpreters Ireland
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WORK HISTORY
Interpreter Translator Atii Association of Translators and Interpreters Ireland @Association Of Translators And Interpreters Ireland
IE
Freelance translation and community interpreting activity undertaken alongside an active return to Customer Support Tech and SaaS roles- Supporting multilingual communication across German, English, Spanish and Portuguese in community and institutional contexts- Strengthening written and verbal communication skills directly applicable to customer-facing and support environments.
EDUCATION
Dublin City University
Postgraduate Degree, Language Interpretation and Translation
University of Deusto
Bachelor's degree, International Business
Technological University Dublin
Msc Sustainable Development, Environmental Studies
University of Hamburg
Business Administration Studies , International Business
ABOUT MIREN. M S.
Multilingual Customer Service Tech and Customer Experience professional with a strong Business Development orientation, bringing over a decade of experience supporting customers, partners and sales teams in SaaS and Cloud environments.I have built my career within global technology organisations such as Citrix, Microsoft (via N3) and Salesforce, supporting German-speaking markets (DACH) in customer-facing, technical support and BDR-style roles. My strength lies in combining hands-on Tier 1 technical support with a strong understanding of commercial impact, pipeline quality and customer lifecycle.What I bring to the table: Customer Service Tech & Technical Support (Tier 1) in SaaS and Cloud environments Case triage, issue classification and first-contact resolution Strong performance across KPIs including NPS, QA, adherence, SLA and AHT Business Development support: BANT qualification, pipeline support, upsell and cross-sell High-quality customer and partner engagement across SMB and B2B segments Multichannel support: phone, email and chatI am consistently recognised for my reliability, analytical mindset and ability to handle complex customer and partner conversations, bridging customer needs with business goals while maintaining service excellence.Alongside my professional experience, I am actively engaged in the Dublin tech ecosystem as a Co-Organiser of Techstars Startup Weekend Women Dublin and a TechfoundHer Champion, contributing to initiatives that support innovation, diversity and early-stage founders.I am currently focused on mid–senior Customer Service Tech, Customer Experience and hybrid CX/BDR roles within SaaS, Cloud, startups, scale-ups and enterprise environments, where customer impact and commercial awareness go hand in hand.
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