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Michael Kersey
Transformation Program Manager @NiSource
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WORK HISTORY
Transformation Program Manager @NiSource
Columbus, OH, US
Operating in the Enterprise Project Management Office [EPMO] to develop EPMO frameworks and lead large-scale transformational programs across six states in the highly regulated natural gas and electric utilities industry to consolidate and modernize systems, adapt to market changes, increase agility and mitigate enterprise risk. Leads planning phase of multi-year Customer Transformation program to implement modern technologies and best-in-class core applications to elevate customer satisfaction and improve employee experiences through the implementation of new systems: Customer Information System [CIS], Contact Center [CCaaS], Sales and Marketing [CRM] and Digital Experience Platform [DXP]. Leads governance for the Work and Asset Management program to consolidate and improve work and asset management systems by migrating disparate legacy solutions to SAP S/4 HANA, Salesforce, Lemur and MuleSoft for assets, field service work, geographic information [GIS] and related integrations. Leads RFPs and vendor engagements through discovery and selection of solution integrators, develops decision matrices, constructs integrated program plan, drives workstream development, engages in resource and change management planning, implements governance framework, tracks deliverables, monitors performance and delivers executive sponsor level reporting. Manages program resources and works with cross functional teams to support talent development, tool selections and alignment to tactical and strategic business, PMO and program objectives. Conducts thorough analyses of program performance and makes data-driven recommendations for corrective measures, continuous improvement and enhance PMO processes and standards.
EDUCATION
Ohio University
Bachelors of Business Administration
SKILLS
ABOUT MICHAEL KERSEY
As an accomplished IT Director, I bring experience and value to developing PMOs, shaping…
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