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Mike Ingersoll
Senior Developer @TIAA
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WORK HISTORY
Senior Developer @TIAA
Charlotte, NC, US
Provide oversight of all production support and development for the FIS (SunGard) OmniPay retirement system application. Collaborate with technology and business partners to seek opportunities to provide end to end production readiness and support, increase internal business partner satisfaction, and ensure key deliverables and key performance metrics are met. Direct and oversee problem solving and troubleshooting of software, data, and interface issues; drive issues to resolution; oversee staff and project work.
EDUCATION
Southern Methodist University - Cox School of Business
MBA
Western Washington University
Bachelor of Arts (BA)
ABOUT MIKE INGERSOLL
Analyzing problems and developing solutions is what I do best. I have more than 20 years of combined professional experience in the IT industry, including application support, system development and analysis, data integrity and recovery, and disaster recovery and contingency planning. I can see the big picture when it comes to systems development and I am comfortable being the go-to person for technical analysis and problem solving. I have been successful working one-on-one with customers to complete the requirements gathering process while ensuring alignment with corporate expectations and deliverables. While I enjoy the autonomy that my roles have afforded me, I am also effective in directing technical teams (US-based and offshore) in the completion of projects in a timely manner. My career has included IT roles in the financial services industry with NationsBank, Bankers Trust, and Wells Fargo Bank. I have also worked outside of the U.S. for Continental AG as an IT Technical Consultant and Business Analyst. I am currently working at TIAA as an IT Senior Developer.* Platforms: IBM 3270 Mainframe * Languages: SAS, Easytrieve, FOCUS, COBOL * Tools: IBM Utilities, ISPF, File Aid, Connect Direct (NDM), JCL, CA-7, Changeman, SDSF, Rumba, FIS (Sungard) OmniPay, Lotus Notes, Visio, Microsoft Word, Excel, PowerPoint, Access, Project, Outlook, and Communicator
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