Mike Wisniewski
Director of Airline Customer Operations at SES | In Flight Entertainment and Connectivity | Former Product Director and Systems Engineer | Author of A Dash of AI: A Journey Through AI-Generated Cuisine
- Role
- Director Customer Operations at SES Satellites
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mike Wisniewski
I’m a data-driven operations leader with a passion for solving complex problems at the intersection of aviation technology, customer experience, and performance analytics. Currently serving as Director of Global Customer Operations at Intelsat, I lead teams focused on optimizing inflight connectivity through data-backed decision-making, real-time monitoring, and a culture of collaboration and continuous improvement.With a background that blends technical systems expertise, product management, and data analytics, I’ve built and scaled processes that translate cross-functional metrics into actionable insights, reducing downtime, improving reliability, and enhancing the passenger experience for major airline partners. I’m driven by curiosity, clarity, and the belief that great service starts with great data.
Experience
Director Customer Operations
Sep 2025 — Present · Chicago, IL, US
Education
University of Northern Iowa
Venture School Graduate, Entrepreneurship/Entrepreneurial Studies
2015 — 2015
University of Illinois Urbana-Champaign
Bachelor's of Science, Aerospace Engineering
2007 — 2011
The University of Iowa Tippie College of Business
Master of Business Administration (MBA)
2013 — 2014
Skills
- Confluence
- Enterprise Architect
- Clearcase
- Jira
- Systems Engineering
- Microsoft Office
- Do-178b
- Clearquest
- Project Management
- Aerospace
- Doors
- Matlab
- Requirements Management
- System Design
- Telelogic Doors
- Project Engineering
- Linux
- Simulink
- Testing
- Jama
- Aerodynamics
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