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Mike Thompson
Account Director @One New Zealand
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WORK HISTORY
Account Director @One New Zealand
Wellington, NZ
SKILLS
ABOUT MIKE THOMPSON
I am a motivated and successful customer engagement professional with market expertise spanning over 30 years. Being innovative and action-oriented, I also possess the commercial drive and presence needed to shape teams to meet ever-pressing market commitments. Commercially astute with a proven track record of driving growth in sales, revenue and profitability, managing service improvement as well as developing and growing customer loyalty across public and private sectors.Practised at formulating strategy, business plans, change programmes, and initiatives to improve customer satisfaction, build team performance and engagement. Skilled change agent with a high level of personal and business integrity. Able to build and lead high performing engaged and results driven teams.Key Skills:Business Leadership - Outsourcing & Managed Services - Business Development & Customer Acquisition - Business Strategy & Execution - Budget & Cost Management - Negotiating Multi-Million Dollar Contracts - Business Process Improvement - Change Programs - Understanding Key Business Drivers, Customer Market Strategy, Success Metrics and Alignment - Mentoring Sales Professionals to develop Value Based Selling & Challenger Thinking Capabilities.
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