Mike Pokas

Management Consultant @Highmark Health

Pittsburgh, PA, US

Leveraging industry expertise as a trusted advisor and business coach to the senior leadership team. By offering strategic guidance and insight regarding the efficacy and performance of enterprise frameworks, I’ve continued to successfully optimize business strategy, enhance customer interactions, and improve overall service delivery. • Conducted end-to-end analysis of the corporate technology delivery process, reviewing each level of operation from project intake through to release and production before submitting findings to senior leadership regarding identified deficiencies, opportunities for improvement, and recommended best practices • Managed a team of four Sr. Program Management coaches charged with mentoring and offering guidance to internal Project and Program Managers regarding best practices, customer interaction, and project delivery • Spearheaded the establishment and management of a two-year rolling roadmap of project management initiatives and proposed improvements for the project management organization• Led a team of Sr. Process Consultants in the end-to-end evaluation of the software vulnerability management process from identification through remediation identifying deficiencies, opportunities for improvement, and recommended best practices • Played an integral role in the cross-functional Program Management Office (PMO) consolidation effort, serving as a liaison between the internal Project Management organization and other organizational departments each operating their own project management function • Served as a Sr. advisor and Chair of the PMO Governance Board while also leading the development and implementation of a governance function to provide leadership and oversight for the entire PMO • Provided key support for the planning and establishment of the Quality Advisory Council (QAC) whose primary functions were to seek out and address quality issues within the organization, further taking on a role as Chair of the QAC