Mike Nowak

Associate Director @Wayfair

Boston, MA, US

Home Delivery Network Leader: Led our network of 31 buildings, 700+ EEs, 200+ 3rd party driver teams, and $100M+ worth of spend - Scaled White Glove Service evolution and Deluxing Operations locking in $18M in savings, managed overnight ops transitions to unlock Next Day delivery speed for Large Parcel items, and sustained eNPS 30-50 throughout Home Delivery Regional Leader: Built a diverse and talented group of leaders that drove great outcomes (e.g, Safety, Customer Experience, eNPS 30-50, inventory accuracy, delivery speed)NA Fulfillment Center PDCI Leader: Led our PMO and Outbound Process team - created Standard Work while supporting tech deployment across the FCsCovid Task Force Leader: Co-Led the Supply Chain Rapid Response Taskforce - developed and deployed all standard Covid Policy and directly led the response to positive cases in - prevented community spread and maintained business continuityNorth American Bulk Overpack Leader: Designed, tested, and scaled Bulk Overpack resulting in run rate 12K avoided customer incidents and $3M savings with P&L management across three buildingsSupplier Relationship Manager: Led our Incidence Supplier Engagement team for Furniture & Decor - Wayfair’s largest supplier category responsible for ~$100M+ in Gross Incidence Exposure at the time

Ithaca College

B.S.

Tuck School of Business at Dartmouth

Master of Business Administration (MBA)