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Director of Learning and Development @Access | Information Management
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WORK HISTORY
Director of Learning and Development @Access | Information Management
Lead Learning and Development in the US and Canada (1,400 employees).• Crafted a learning and development strategy, including a LMS system and road map for 2018, including 120+ course offerings through eLearning, Webinar and face-to-face training. • Created and delivered multiple training topics (in-person and virtually) including: Manager Essentials, Executive Presence, Situational Leadership, Delivering Difficult Messages, Accountable Leadership, Performance Management and the Appraisal Process, Change Management, DISC, Conflict Management, Matrix Management, Compensation 101, Behavioral Interviewing, Customer Service, Exploring a Career in Management, Creating a Development Plan, Diversity and Cultural Considerations, Time Management and Remote Teams.• Created and implemented train the trainer certification program for HR Business partners and other business leaders on Harassment and Discrimination, Performance management, DISC, Customer Service and FileBridge software program• Lead investigator for Harassment/Discrimination complaints, coached and counseled HR Business Partners on these issues and created protocol to address from complaint receipt through investigation completion
EDUCATION
Boston College
MSW, Social Work, EAP
Georgia State University
Bachelor of Social Work, Occupational Social Work and EAP
SKILLS
ABOUT MIKE HERON
A forward thinking, passionate and innovative HR leader, driving change, growth and performance through people and processes for all size businesses. Strategic, global business partner and advisor, consistently aligning comprehensive HR programs and policies to achieve business goals in an employee-centric environment. Impeccable record of forging professional bonds while establishing personal and organizational credibilitySpecialties: Organizational Development consultation, multi-cultural training facilitation, developing a global mindset, managing remote and virtual teams, learning and development/training creation and facilitation, executive partnership and coaching, all levels of employee relations.
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