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Start for FreeMika Derkert
Cx Designer @SEB
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WORK HISTORY
Cx Designer @SEB
At SEB, I lead initiatives to embed customer-centricity through UX design and data-driven decision-making. I implement KPI frameworks that support clearer prioritization and continuous tracking, while collaborating across design, business, and tech to align strategy and execution. —Product design / User Experiene Design—Customer Journey Mapping—KPI frameworks & data-driven decision-making—Strategic product development—Cross-functional collaboration—CRO designAdditional contributions—Part of the Event and Culture Group in the CX Community
EDUCATION
Riddarfjärdens gymnasium
(Upper Secondary School), Social Sciences and Media
Nyckelviksskolan
Art, Crafts and Design
Nackademin
Packaging Design, Graphic Design
University of Brighton
Graphic Design and Communication
Stockholm University
30 hp, Cultural Studies
Hyper Island
Digital Data Strategist
Södertörn University
15 hp, Rhetoric A
SKILLS
ABOUT MIKA DERKERT
I’m a Product Designer with 7+ years of experience turning complex problems into clear, human digital experiences. I specialize in leading end-to-end UX work in domains where business, user needs, and technology intersect — with a focus on clarity, structure, and measurable impact.My strength lies in combining strategic thinking with hands-on execution. I’m experienced in driving research, shaping design processes, aligning cross-functional teams, and guiding product decisions through insight, data, and customer needs.I have experience in building ways of working, elevating design culture, and creating scalable systems that make life easier for both users and teams.I’m passionate about making complex services feel simple, trustworthy, and intuitive. Whether I’m designing user journeys, facilitating workshops, or clarifying strategy, I bring curiosity, collaboration, and a strong sense of purpose to every team I work with.
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