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Start for FreeMiguel Caboz Martins
Service Delivery & Operations Lead, Biometrics & Identity Services @NEC Corporation of America
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WORK HISTORY
Service Delivery & Operations Lead, Biometrics & Identity Services @NEC Corporation of America
Lead service delivery and operations for biometric identity platforms in high-availability, mission-critical environments•Design and scale operational models supporting continuous (24x7) platform availability•Oversee incident management, L3 support, and service reliability aligned with strict SLA commitments•Coordinate cross-functional teams across engineering, product, and operations to ensure system performance and stability•Drive operational excellence in environments where accuracy, uptime, and security are non-negotiable
EDUCATION
Universidade Europeia
Licenciatura, Marketing Manegement
Instituto Superior de Gestão
Pós Graduação, e-business
SKILLS
ABOUT MIGUEL CABOZ MARTINS
I operate at the intersection of biometric identity systems, service delivery, and high-availability operations, leading the deployment and continuous operation of mission-critical platforms.With 15+ years of experience across telecommunications, SaaS, and global product environments, I have evolved from product leadership into end-to-end operational ownership, ensuring reliability, scalability, and business continuity in complex technology ecosystems.Core areas of expertise include: •Biometric & identity systems operations •24x7 service delivery models and L3 support structures •Large-scale platform deployment and lifecycle management •Cross-functional leadership across engineering, product, and operations •High-availability environments with strict SLA requirementsThroughout my career, I have consistently: •Built and led high-performing teams across multiple domains •Delivered platforms operating across international markets •Transformed products into scalable, operationally resilient servicesMore recently, my focus has been on biometric identity services, where operational precision, system performance, and reliability are non-negotiable.I am particularly driven by environments where technology, scale, and operational excellence converge.
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