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Start for FreeMichiel Serneels
Sdm Fraud Services and Products @Worldline
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WORK HISTORY
Sdm Fraud Services and Products @Worldline
Brussels, BE
Relationship Management: Manage end-to-end relationships with issuers and acquirers, facilitating strategic governance meetings and high-level stakeholder sessions to ensure long-term partnership success through an aligned fraud preventation strategy.Fraud Strategy & Risk: Spearhead regular review for card portfolios, identifying vulnerabilities and implementing mitigation strategies to contain fraud losses.Business Development: Architect comprehensive business cases for new service offerings, steering them through formal approval cycles and budget allocation.Project Delivery: Direct full-lifecycle project management for service implementations, ensuring delivery on time, within scope, and aligned with client specifications.Contract Negotiation: Lead complex contract negotiations, securing favorable terms while maintaining robust service level agreements (SLAs).
EDUCATION
Arteveldehogeschool
Bachelor's degree, Communication and Media Studies
Vrije Universiteit Brussel
Master's degree, Political Science and Government
Kluwer
Functionerings- en beoordelingsgesprekken voeren
Kluwer
Optimaal communiceren voor een vlekkeloze samenwerking
Vrije Universiteit Brussel
master after master, Business Information Management
SKILLS
ABOUT MICHIEL SERNEELS
Experienced Fraud Specialist with a demonstrated history of working in the financial services industry. Skilled in English, Management, Interviewing, Fraud Investigations, and Risk Management. Strong operations professional.
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