Michelle Latorella

Specialty Assistant Store Manager @Lowe's Companies, Inc.

Estero, FL, US

Led Specialty team of five departments to achieve 11% increase in sales plan in fiscal year 2020; 9.9% increase in sales plan fiscal year 2021; and 15.7% increase in sales plan in fiscal year 2022. • Awarded top 10% within Company in Specialty Sales in fiscal year 2022. • Continuous increase YoY in installed sales plan: 2022 increase 17.63% over plan and 21.08% over comp.• Focused, trained and developed accountability with all store team in driving credit acquisition process.• Delivered Specialty check-in monthly to drive individual sales, incentive, and recognition. • Appointed store Credit captain, maintaining plan YoY. • Drove customer satisfaction (NP) through consistent coaching and observations of whole store team with yearly DIY results at 84% or better.• Organized multiple community volunteer events for the whole store team including giving back to Habitat for Humanity, Koreshan State Park of Florida, Delnor Wiggins Pass State Park of Florida, Lee County Sheriff’s Office and Village of Estero, FL. • Earned prestigious Lowe’s ring award in 2021 and 2022.• Led, trained, and promoted three Department Supervisors to Assistant Store Manager in 2022 and 2023 from Flooring/Home Décor Specialty department. • Led multiple Specialists to achieve and sell over $1 Million in sales in FY 2021 and 2022. • As part of the overall store team, the store achieved 60mil in sales in 2022 with a 17.96% increase in plan and 16.95% increase in comp.

Madison Area Technical College

Associate's degree