Michelle Zois

General Manager @Home Instead

Clarksville, TN, US

Responsible for the overall performance of the location, including culture, revenue, performance and staffing through direct involvement and delegation of tasks and duties. • Utilizing recruiting tools to hire front-line employees and direct reports supporting administrative functions in HR, client relations and sales.• Responsible for face-to-face marketing to increase sales and maintain productive referral partnerships.• Applying immediate problem resolution tactics to resolve client or employee challenges.• Actively implementing and adapting process focused on quality care for clients. • Strategizing with direct reports to develop processes intent on improving client and employee satisfaction.• Initiated market research, leading to increased wage for employees with long term focus on revenue improvement.• Meeting with clients to assess their needs and match them with the appropriate care giver.• Collaborating with referral partners on the services provided so patients can transition home safely.• Organizing consistent and productive communications for the fast-paced environment.