Michelle Zois
Strategic Operational Leader | Process Focused | Results Driven | Collaborative Partner | Business Analytics
- Role
- General Manager at Home Instead
- Location
- Adams, TN, US
- LinkedIn followers
- 500 followers
About Michelle Zois
Accomplished and results oriented operational leader in client experience related industries with positions spanning from individual contributor to Manager Operational teams. Proven skills in collaboration, issue resolution, process focus, forward thinking and analytics. Most current role responsible in overseeing daily operations in the midst of a rapid changing environment, keeping employees engaged while caring for client needs.Skills and Accomplishments Including-Management and oversight of customer care/service -Productivity and efficiency -Risk management -Compliance oversight and adherence to policy -Hiring, training, mentoring -Expense management -Change Management
Experience
General Manager
Mar 2023 — Present · Clarksville, TN, US
Responsible for the overall performance of the location, including culture, revenue, performance and staffing through direct involvement and delegation of tasks and duties. • Utilizing recruiting tools to hire front-line employees and direct reports supporting administrative functions in HR, client relations and sales.• Responsible for face-to-face marketing to increase sales and maintain productive referral partnerships.• Applying immediate problem resolution tactics to resolve client or employee challenges.• Actively implementing and adapting process focused on quality care for clients. • Strategizing with direct reports to develop processes intent on improving client and employee satisfaction.• Initiated market research, leading to increased wage for employees with long term focus on revenue improvement.• Meeting with clients to assess their needs and match them with the appropriate care giver.• Collaborating with referral partners on the services provided so patients can transition home safely.• Organizing consistent and productive communications for the fast-paced environment.
Skills
- Va Loans
- Banking
- Risk Management
- Consumer Lending
- Credit
- Relationship Management
- Underwriting
- Loan Origination
- Credit Analysis
- Fha
- Refinance
- Financial Services
- Fha Financing
- Mortgage Underwriting
- Loans
- Mortgage Banking
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