Michelle Sevilla

About Michelle Sevilla

Strategic operations and customer success leader with 10+ years partnering with executives and cross-functional teams to drive clarity, alignment, and execution across complex initiatives.Known for sound judgment, discretion, and strong relationship-building, I serve as a trusted partner connecting leadership, clients, and internal teams — translating strategic priorities into actionable plans and measurable outcomes.My experience spans customer success, healthcare analytics, executive communications, and operational strategy, enabling me to bring structure to ambiguity and momentum to high-priority initiatives. I thrive in fast-paced environments where influence without authority, stakeholder trust, and thoughtful prioritization are essential to success.Throughout my career, I have supported senior leaders by advancing strategic initiatives, streamlining communications, coordinating cross-functional workstreams, and helping teams execute against organizational goals with clarity and focus.I’m particularly energized by Chief of Staff and strategic operations roles where I can enhance organizational effectiveness, support leadership decision-making, and help teams scale with intention.Bilingual in English and Spanish, I value transparency, collaboration, and creating environments where people and teams can do their best work.

Experience

1. Partnerships Manager

   HSG Advisors

   Nov 2022 — Present · Austin, TX, US

   Serve as a strategic partner to healthcare executives, managing complex client engagements and driving growth through analytics-driven insights, cross-functional alignment, and operational Manage a portfolio of 30+ healthcare clients, delivering outpatient and ambulatory market share insights through claims-based analytics to inform growth strategy and improve competitive positioning• Partner with hospital executives to develop service line growth strategies across high-volume specialties including cardiovascular, orthopedics, general surgery, oncology, and obstetrics• Strengthen referral alignment and patient retention strategies, helping organizations keep care within their networks and improve continuity of care• Collaborate with product and data teams to influence product roadmap priorities, ensuring solutions align with evolving client needs and market opportunities• Lead client communications and relationship management efforts, fostering trust and positioning HSG as a strategic advisor• Translate complex data insights into executive-ready recommendations that support informed decision-making and measurable ROI• Coordinate cross-functional teams across analytics, product, and client success to streamline implementation and enhance overall client experience• Identify process improvement opportunities that elevate delivery efficiency and strengthen internal collaboration

Education

• University of California, Santa Cruz

  Bachelor's degree, Women's Studies; Latino American Studies

• California State University, Northridge

  Master of Public Administration - MPA, Public Sector Management and Leadership