Michelle Quintero

Wealth Management Client Associate @Amerant Bank

Coral Gables, FL, US

Provides support to WMA in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed.• Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process• Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries;• Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc.• Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings.• Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.• Acts as backup as other CAs

La Marie

4th Grade, French Studies

San Jose de Tarbes. La Florida

High School - Humanities

Escuela de Negocios Europea de Barcelona

Master of International Trade, International Business/Trade/Commerce

Universidad Metropolitana (VE)

Bachelor's degree, Liberal Arts and Sciences/Liberal Studies