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Start for FreeMichelle M. Fisher
President, Primary Care and Retail Services @Piedmont
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WORK HISTORY
President, Primary Care and Retail Services @Piedmont
Atlanta, GA, US
Leads vision, strategy, and execution for all facets of operations for the Primary Care and Retail Services division, which encompasses 420 employed providers, 400+ independent providers, over 220 locations, more than 1300 employees, 75 urgent care centers, and 25 retail clinics. Serves as a member of the executive leadership team, working with hospital CEOs and corporate service leaders to build strategic roadmaps.* Outstanding results, increasing earnings before allocations by $1.6M in the first year. Delivered YOY improvements in efficiency and productivity across practice operations. Improvements now exceed $32M.* Delivered alignments among providers to rank as one of the highest-performing ACOs in the nation, securing over $30M in shared savings for four consecutive years.* Introduced a series of improvements that included balanced scorecards for regional operating leaders, clinical governance councils, new regional primary care communication structures, revised provider scheduling templates, and refined staffing models.* Established an administrative and physician leadership organizational structure to better integrate primary care sites with regional urgent care and retail clinics.* Served as the architect of a transition plan that will migrate the primary care network from 26 EMRs to three. Currently leading a transformation from a traditional outpatient service model to a consumer-centric, retail-oriented service experience for patients and providers.* During the COVID-19 pandemic, introduced virtual visits and on-demand services across primary care, urgent care, and retail sites of service.
EDUCATION
Washington University in St. Louis
Masters
University of North Carolina at Chapel Hill
Bachelor of Science in Business Administration
ABOUT MICHELLE M. FISHER
Highly motivated and experienced executive skilled in orchestrating enterprise business operations, with focused subject matter expertise in executive leadership, enterprise growth, margin improvement, and strategic planning in the Healthcare industry * Offers a demonstrated record of results in a complex business environment. Currently oversees the Primary Care and Retail Services division of Piedmont Healthcare, which encompasses 300 employed providers, 350 independent providers, over 200 locations, more than 1200 employees, 39 urgent care centers, and 25 retail clinics* Visualizes broad situations and executes focused strategies through exceptional leadership, with a command of the details necessary to ensure the successful resolution of complex issues. Skilled in quick-thinking and devising creative solutions to complex problems, capturing increased efficiency and productivityAreas of Expertise:* Executive Management* C-Suite Collaborations* Cost Containment* Revenue Growth* Healthcare Industry* Team ManagementCareer Achievements:* Created a long-term vision and strategic plan that served as the foundation for skyrocketing net revenue from $300M to over $3.6B in 15 years, coupled with a sustained AA bond rating* Aligned providers to rank as one of the highest-performing ACOs in the nation, securing over $30M in shared savings* Designed and implemented a system-wide performance improvement program that has yielded over $500M in revenue enhancing cost improvementsEmail me at m••••••@gmail.com.
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