Michelle Howard
Transformative Leader | Customer-Centric Professional | Driving Operational Excellence, Service Delivery, and Revenue Growth
- Role
- Customer Support Manager -global, Oem\'s and Aftermarket at Atmus Filtration Technologies
- Location
- Smyrna, TN, US
- LinkedIn followers
- 500 followers
About Michelle Howard
Hi, I am a transformative leader and customer-centric professional with over a decade of experience in optimizing service delivery, enhancing customer experiences, and driving satisfaction across multiple industries. With a strong track record of leading high-performing teams, I excel in resolving complex inquiries and implementing strategic initiatives that improve service levels and operational efficiency.Employers recognized me for developing targeted strategies to achieve business objectives while ensuring alignment with key performance metrics and service level agreements. My expertise includes designing and executing sales strategies, implementing process enhancements, and fostering a collaborative, customer-focused culture. With strong project management skills, I have successfully led initiatives that drive revenue growth and operational excellence. Additionally, I have a proven ability to build and maintain long-lasting relationships with key clients at all levels, ensuring sustained business success.
Experience
Customer Support Manager -global, Oem\'s and Aftermarket
May 2025 — Present · Nashville, TN, US
In this role as the Manager for call center operations Global, OEM, and Aftermarket, I lead and develop high-performing teams by coaching a team of customer support professionals, drive customer excellence by overseeing hundreds of daily customer interactions, and optimizing order management processes by collaborating cross-functionally with operations, material planning, sales, and logistics to improve efficiencies and to meet customer demands. I also engage with key customers to build relationships with stakeholders, identify recurring customer issues, analyze data trends, and implement process improvements using strategic thinking and problem-solving.
Education
The University of Arizona Global Campus
Bachelor of Arts - BA, Organizational Management
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