Michelle Grays

Vice President, Operations & Organizational Strategy @Escalon Services

San Jose, CA, US
MOBILE NUMBERS
+14•••••••13

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WORK HISTORY

Aug 2018 — Present

Vice President, Operations & Organizational Strategy @Escalon Services

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Palo Alto, CA, US

Serve as executive consultant and operational leader for 500+ domestic and international clients, often embedded as interim COO to streamline systems, stabilize operations, and drive organizational readiness for scale.Partner with CEOs to align mission-driven growth strategies, manage risk, and strengthen site operations through KPI dashboards, SOPs, and integrated workflows.Oversee complex post-merger integrations, unifying culture, infrastructure, and human capital systems for newly combined entities.Design and lead continuous improvement initiatives across programs, HR, finance, and compliance—boosting engagement, retention, and funding outcomes.Guide executive teams through data-led decision-making, resulting in scalable systems and measurable service delivery impact for clients with budgets up to $60M.

EDUCATION

N/A

San Jose State University

Bachelor's degree

N/A

Pepperdine University Graduate School of Education and Psychology

Master of Arts - MA

SKILLS

InsuranceMarketing StrategySocial MediaUmbrella InsuranceCrmProfessional LiabilityTeam BuildingManagementEnterprise SoftwareSales ManagementLeadershipProposal WritingTeam LeadershipProcess ImprovementMarketingCasualtySalesforce.comStrategic PlanningProgram ManagementCommercial InsuranceProject ManagementSales OperationsCustomer RetentionCustomer ServiceTrainingGeneral InsuranceCasualty InsuranceStrategic ThinkingCustomer Relationship Management (Crm)Life InsuranceSocial Media MarketingExecutive ManagementProperty & Casualty InsuranceAccount ManagementEmployee EngagementSalesBusiness DevelopmentBusiness Process ImprovementUnderwritingEvent Planning

ABOUT MICHELLE GRAYS

I am a People and Operations Executive, consultant, and community leader with more than…

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