Michelle Grays
People Operations Strategist
- Role
- Vice President, Operations & Organizational Strategy at Escalon Services
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Michelle Grays
I am a People and Operations Executive, consultant, and community leader with more than…
Experience
Vice President, Operations & Organizational Strategy
Aug 2018 — Present · Palo Alto, CA, US
Serve as executive consultant and operational leader for 500+ domestic and international clients, often embedded as interim COO to streamline systems, stabilize operations, and drive organizational readiness for scale.Partner with CEOs to align mission-driven growth strategies, manage risk, and strengthen site operations through KPI dashboards, SOPs, and integrated workflows.Oversee complex post-merger integrations, unifying culture, infrastructure, and human capital systems for newly combined entities.Design and lead continuous improvement initiatives across programs, HR, finance, and compliance—boosting engagement, retention, and funding outcomes.Guide executive teams through data-led decision-making, resulting in scalable systems and measurable service delivery impact for clients with budgets up to $60M.
Education
San Jose State University
Bachelor's degree
Pepperdine University Graduate School of Education and Psychology
Master of Arts - MA
Skills
- Insurance
- Marketing Strategy
- Social Media
- Umbrella Insurance
- Crm
- Professional Liability
- Team Building
- Management
- Enterprise Software
- Sales Management
- Leadership
- Proposal Writing
- Team Leadership
- Process Improvement
- Marketing
- Casualty
- Salesforce.com
- Strategic Planning
- Program Management
- Commercial Insurance
- Project Management
- Sales Operations
- Customer Retention
- Customer Service
- Training
- General Insurance
- Casualty Insurance
- Strategic Thinking
- Customer Relationship Management (Crm)
- Life Insurance
- Social Media Marketing
- Executive Management
- Property & Casualty Insurance
- Account Management
- Employee Engagement
- Sales
- Business Development
- Business Process Improvement
- Underwriting
- Event Planning
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.