Michelle Arzola
Customer Service Representative @PLS
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WORK HISTORY
Customer Service Representative @PLS
Mitigated financial risk by meticulously inspecting checks for security features and authenticity, successfully identifying and rejecting fraudulent instruments.• Verified customer identity and documentation with strict attention to detail to ensure compliance with company and federal regulations.• Delivered rapid, high-quality service in a fast-paced environment, balancing speed with accuracy to ensure a positive customer experience.
EDUCATION
Wake Technical Community College
Associate's degree, Accounting
ABOUT MICHELLE ARZOLA
My name is Michelle Arzola Pinto, and I am a dedicated operations and customer service professional with a strong background in inventory management, logistics coordination, and team support. Over the years, l\'ve built a reputation for being dependable, detail-oriented, and highly effective in fast-paced, high-volume environments. Whether managing stock levels, handling timekeeping duties, or coordinating shift operations, I approach every task with a sense of ownership and commitment to quality.I\'ve held diverse roles that have sharpened my ability to multitask, troubleshoot operational challenges, and enhance team productivity. At Panini & Co, I manage weekly procurement, maintain accurate staff records, and streamline internal workflows to boost efficiency. My time as a Shift Lead at Dunkin further developed my leadership and customer service skills, while my experience at Amazon taught me the importance of organization, safety, and precision in warehouse operations.I thrive in roles where l can support daily business functions, improve systems, and contribute to a collaborative workplace culture. My core strengths include schedule coordination, data entry, workplace safety, and process improvement. I\'m always seeking new opportunities to grow, learn, and make meaningful contributions to teams that value efficiency, communication, and a people-first approach.
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