Michael Y. Wang
Senior Application Consultant @Capgemini
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WORK HISTORY
Senior Application Consultant @Capgemini
CA
Projects- SAP ISU CRM integration with Genesys PureConnect- SAP ISU CRM integration with Genesys Cloud- SAP Service Cloud Version 2 for Utilities integration with Genesys Cloud CX3
EDUCATION
University of Toronto
Master of Engineering (M.Eng.), Logistics, Materials, and Supply Chain Management
Beijing Institute of Graphic Communication
Bachelor's degree, Mechatronics
SKILLS
ABOUT MICHAEL Y. WANG
Over 10 years of experience as a functional consultant / business analyst / project manager in SAP CRM, SD and C/4HANA- Proficient in SAP CRM implementation, in-depth exposure on integration with ERP backend system and data migration (from legacy or system conversion)- Hands on configuration of SAP Master Data (Business partner, Pricing), CRM Middleware, Interaction Center (IC), Case management, WebUI, CRM Sales cycle (Lead, opportunity, quotation, Sales, Contract), Pipeline performance, Activity management, Territory management, Billing, Channel Management and trade promotion management, CRM Grant Management for Grantor, service request and service order management- In-depth knowledge and exposure to SAP S/4HANA 1709, C/4HANA and SAP Data Service- Experienced business analysis on OTC (order to cash), MTC (meter to cash) processes- Experienced project manager delivered several large-scale IT projects (global implementation, system roll out and data migration)Certifications- SAP Certified Solution Consultant, Order fulfillment (SD) with ERP 6.0 EHP 4- PMI certified PMPIndustry experience- Utilities- High-Tech - Retail- Manufacture- Public Sector
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