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Michael Hahn

Terminal Experience Process Improvement and Training Manager @Dallas Fort Worth International Airport (DFW)

Carrollton, TX, US
EMAILS
m••••@dfwairport.com
MOBILE NUMBERS
+19•••••••19

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WORK HISTORY

Jan 2023 — Present

Terminal Experience Process Improvement and Training Manager @Dallas Fort Worth International Airport (DFW)

DFW Airport, TX, US

EDUCATION

1979 — 1984

Dallas Christian College

BA, Religion, Communication, Languages, Education

SKILLS

CrmProgram ManagementE-LearningVendor ManagementProduct ManagementProject ManagementProject PlanningCross-Functional Team LeadershipChange ManagementCaptivateInstructional DesignStrategic PlanningTechnical WritingStrategyNetworkingSalesAgile MethodologiesManagementTrainingLeadershipProcess ImprovementTelecommunicationsAnalysisNeeds AnalysisQuality AssuranceMarketingStart-Ups

ABOUT MICHAEL HAHN

Technical Enablement Leader - connecting products, engineering, and customers to drive adoption and operational success. I am a bridge between technical products, customers, and business outcomes. “Mike is one of the best listeners I have worked with. His ability to align work plans early with stakeholders ensures focused effort and outcomes that meet real needs.” “What stood out for me very quickly is how Mike could translate (technology) into very practical terms at several user levels… Mike had this amazing ability to make technology clear and attractive, even desirable.”Senior Manager of Customer Enablement and Success- Customer Implementation – developed and delivered product and project implementation- Sales Enablement – designed and facilitated training for sales and sales engineering teams- Customer Satisfaction – boosted profitability through consultative discovery and support- Proven track record for successfully supporting product engineering and end-users.Michael HahnPhone: 97••••••19Email: m••••••••@hotmail.comLinkedIn: Career Highlights- Saved over hours of employee training time through effective collaboration and needs analysis- Engaged learners by enhancing the curriculum of five key instructor-led courses- Rescued a major government installation project by renegotiating requirements for a $100K+ system- Refined end-user requirements for a $42M installation, collaborating with the software development team.

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