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Michael Marcinkowski
Customer Relationship & Experience Manager @Sime Motors New Zealand
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WORK HISTORY
Customer Relationship & Experience Manager @Sime Motors New Zealand
Auckland, NZ
CX | Data | CRM | Customer Care | Loyalty | Customer Journey | Communications | Privacy I lead the customer experience strategy across the Sime Darby Motors NZ group, spanning both B2B and B2C, and covering commercial and passenger divisions. My role includes oversight of CRM strategy, data governance, customer journey design, loyalty, customer care operations (contact centre), and voice of the customer programs. I also serve as the Group\'s Privacy Officer, ensuring responsible data use and compliance across all channels.I drive end-to-end ownership of the customer journey, leading regular customer research and journey mapping initiatives, enabling continuous feedback loops, and overseeing the automation of customer communications. I’m responsible for delivering CX performance reporting, NPS improvement, and cross-brand customer satisfaction strategies, with a strong focus on operational scalability and customer retention.
EDUCATION
Auckland University of Technology
Select Marketing Papers - Towards Graduate Diploma, Marketing & Advertising
SAE Auckland
Music Production Certificate
University of Auckland
Bachelor of Science (BSc), Ecology - Forest Ecology
SKILLS
ABOUT MICHAEL MARCINKOWSKI
Executive Leader | Marketing, CX & Digital Strategy | Purpose-Driven Growth & Innovation | Nature Therapy | VocalistI am a commercially focused executive with deep expertise in marketing, customer experience, and digital strategy, driving growth, innovation, and culture across complex retail, wholesale, and service environments. Known for building and leading high-performing teams, I operate at the intersection of strategic vision and operational excellence.I’ve led transformative initiatives and major projects for some of Australasia’s most influential companies, including ANZ, IAG, ecostore & Group, and Giltrap Group, delivering measurable impact across brand, customer, and business performance. My experience also spans global brands such as Volkswagen, Porsche, McDonald’s, Adidas, Samsung, and Bentley, as well as purpose-led organizations like AA Insurance and Mercury Energy.My leadership philosophy is grounded in ethical marketing, innovation with integrity, and a commitment to businesses that create meaningful value for their people, customers, and communities.Beyond the boardroom, I’m an ecologist and advocate for nature-based wellbeing, mentoring in eco-therapy and nature meditation as part of a holistic approach to leadership and life.
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