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Michael Kittyle
Chief Information Officer (CIO) EVP Technology @BSI Financial Services
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WORK HISTORY
Chief Information Officer (CIO) EVP Technology @BSI Financial Services
BSI is a 600-employee international leading technology provider and outsourcing services to lenders and asset management firms in the residential mortgage sector, including MRS acquisitions, loan servicing, recapture, default management, and loan disposition regarding meeting investor returns. Notable achievements: Grew the loan business footprint by building infrastructure capacity to support customer growth and investor returns. Implemented RPA solutions to support compliance and cost reduction. Migrated technology infrastructure and data warehouse to Amazon Web Services (AWS), producing significant cost savings and reduced licensing fees. Drove massive time savings for loan processing by automating the manual process by designing, creating, and implementing a borrower portal and mobile app. Reduced the number of calls from borrowers to the BSI Call Center, reducing costs while providing excellent services to borrowers. Delivered an enterprise-wide & cost-effective borrower portal & mobile application to the delight of investors and borrowers. Improved quality and service for customers seeking loans resulting in first-time borrowers choosing the digital service over the traditional print model. Redesigned the borrower portal / mobile app with digitalization in mind to change the business model and create value-producing opportunities. Utilized AWS tools to ensure business scalability, responsiveness, effectiveness, and reliability. Produced significant efficiencies by building an Investor Portal to reduce the number of calls and customer reports from investors. Achieved hundreds of thousands in annual savings with a technology solution that both indexed and extracted data from key documents
EDUCATION
California State University-Sacramento
Bachelor of Science - BS, Management Information Systems, General
ABOUT MICHAEL KITTYLE
Building business capacity through technology solutions that delight customers, employees, and investors ~~ Chief Information Officer (CIO) and Chief Technology Officer (CTO) for customer solutions for: Financial Services | FinTech | Mortgage Banking | Technology Consulting sectors. My advice to investors and their leadership teams (based on 30 years of successful customer solutions) is to build infrastructure capacity early to accommodate rapid growth & scale, which delivers the highest ROIC. I started my career as a software developer. Then I joined two of the world’s largest consulting firms (IBM and Deloitte), where I implemented and directed business strategy, planning, and technology integrations for large-scale Fortune 500 clients. I consulted and led projects, including Sarbanes-Oxley (SOX) and complex and industry-leading financial applications for a world-renowned retailer. There were many others. In the early years, I learned the importance of the customer, business agility, and innovative technology solutions that are both cost-effective and fast-to-market. Striking the balance between building and buying solutions is a skill I bring to the table to support my customers, employees, the board, and our investors. I’ve taken that learning and have had the privilege of working with businesses from the ground up having worked on a team that grew our business from a zero to a $150 billion portfolio and employees in only 5 years. During my career, I have been recognized for delivering quality products to the marketplace on time and on budget for companies with a growth or turnaround mandate through scaling, solution innovation, and business process optimization. Deliver millions in annual savings through product digitization, process optimization, and automation. I bring quality, sustainable, and profitable customer solutions leveraging relationships with strategic partners such as private mortgage funds, Loan Servicing Platforms (MSP & Sagent), CoreLogic, Five9, Mimecast, Amazon, BlackRock, and others. Let\'s connect if your organization needs cost-effective customer solutions to automate and digitize your legacy products or if your startup requires growth and scale.
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