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Start for FreeMichael Frampton
Deputy Chief Executive, Service Delivery @ACC New Zealand
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WORK HISTORY
Deputy Chief Executive, Service Delivery @ACC New Zealand
NZ
ACC is an organisation unique in the world! For 50 years, our purpose has been to operate New Zealand’s accident compensation scheme, delivering injury prevention initiatives and no-fault personal injury cover for everyone in, and visitors to, New Zealand. We’re a team of almost talented and committed people operating from throughout New Zealand. We work with thousands of health and disability providers, community organisations and other agencies to deliver on our mission of improving the lives of New Zealanders every day. The Service Delivery Group is home to the 3,700 of our people who provide customer-facing or related support services for people injured in an accident. The group comprises our Customer Connection team (including contact centre, digital channels and business partnerships teams), Client Recovery, Service Operations and Service Support functions (including clinical, technical, resolution and integrity services and workforce management).
EDUCATION
Henley Business School
Master of Business Administration - MBA
Institute of Directors in New Zealand
Company Directors' Course
London Business School
HR Strategy for Transforming Organisations, Human Resources Management/Personnel Administration, General
University of Canterbury
Bachelor of Arts, Political Science
SKILLS
ABOUT MICHAEL FRAMPTON
I have public and private sector experience in New Zealand and abroad across the health and disability, media and entertainment, energy and utilities, financial services, and tertiary education sectors. I’ve worked in large-scale organisations, start-ups and businesses in transformation. I’ve also had the real privilege of industry leadership roles.I’ve run large teams, big budgets and complex services. I’ve led turnarounds, and I’ve built award-winning teams and helped them get even better. And, together with those teams, I’ve overhauled business and people strategy, operating models and ways of working through a relentless focus on customer, culture, capability and connectedness. Along the way, I’ve learned from some incredible people and grown some great leaders myself.My career\'s been spent delivering people strategy, organisational transformation and service redesign. I know what it takes to put people at the centre. Designing and delivering end-to-end services that are seamless and easy. Connecting people and teams with purpose, direction, and with each other. Doing the basics brilliantly, finding and growing great talent and helping to build businesses which reflect the communities they serve and where people feel they belong and can do their best work.My specialist expertise includes executive HR leadership; strategy development and execution; organisational development; talent and performance management; customer experience redesign; and health, safety and wellbeing leadership.
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