Michael Watts
Continuous Improvement Program Lead @Chubb
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WORK HISTORY
Continuous Improvement Program Lead @Chubb
US
Support NA Claims in working with various business and functional leaders across the organization to develop and build a culture of continuous improvement through the facilitation of: • Idea generation • Governing and prioritizing the assessment of submitted ideas by building community in the Claims Disciplines with the local leadership teams • Measuring & monitoring the overall health of the CI program – maintain & report KPI’s • Continuous targeted skill building, where and when applicable • Collaborate & coach the local BU leadership to create a culture that embraces & supports CI • Continuously serve to identify automation & efficiency opportunities within NA Claims • Partner with business units, IT, Operations, Claims and vendor stakeholders to drive maturity & improve the capabilities within North America Claims • Continuously keeping the pulse on existing Digital and IPA efforts and their potential overlap/integration with submitted ideas • Integrating a process mindset with an orientation for change, as well as strong project and influential leadership skills
EDUCATION
University of Central Florida - College of Business Administration
Masters, Business Administration
Eastern Florida State College
Associates, Arts
University of Central Florida
Bachelors, Industrial Engineering
ABOUT MICHAEL WATTS
Michael Watts is an experienced Lean Continuous Improvement Engineering and Human Resources specialist. Mike has over twenty years of Lean Six Sigma Project Management experience, giving him essential insight into the needs of engineering, IT, operations, supply chain, quality, sales, finance, human resources, and administrative departments. Educated at the University of Central Florida with a Masters in Business Administration and a Bachelors in Industrial Engineering, and possesses a Lean Six Sigma Black Belt from ASQ. Always up to tackle the toughest challenges.
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