Michael Oquinn
National Director Digital Transformation @Ricoh USA, Inc.
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WORK HISTORY
National Director Digital Transformation @Ricoh USA, Inc.
Developed CXM consulting organization to work with customer to define and implement a CX strategy. • Designed, developed, and implemented a Customer Communication Management platform, Customer Service Portals, digital payment process and cloud digital services. • Develop and implement business intelligent systems (BI) and data warehouses. • Responsible for multiple professional services organizations with full P&L. • Lead the Project Management Office (PMO), change management teams and provide oversight to all complex projects. • Lead a group of Software Engineers, Presales Architects, Agile Project Managers, Scrum teams, manage services staff and support staff. • Lead a group of consultants focused on BPO, process analysis, process design, and complex solution development focused on workflow solutions and ADF. • Provide industry knowledge and expertise to support Presales and Sales to develop solution, value propositions and ROI’s. • Work at C-level and management to develop strong customer relations and to become a trusted business partner and advisor to our customers.
EDUCATION
Indiana University Indianapolis
Bachelor's degree, Health/Health Care Administration/Management
Keller Graduate School of Management of DeVry University
MISM, Technology
Indiana University Indianapolis
Bachelor's degree, Health/Health Care Administration/Management
Indiana University Indianapolis
Bachelor of Science, Health/Business
Franklin University
Master of Business Administration - MBA, International Business
Indiana University Indianapolis
Bachelor's degree, Health Services Administration
Indiana University Indianapolis
Bachelor's degree
ABOUT MICHAEL OQUINN
A seasoned leader with a proven track record in CX strategy development, technology…
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