Michael Ibijuwon.
IT Support Analyst @Serco
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WORK HISTORY
IT Support Analyst @Serco
Birmingham, GB
System Support and Administration on Window Servers. Attend to and resolve service requests. CyberArk, Service Now (SNOW), Active Directory, User and Computer Management, Group Policy. Working on a multi-clients contracts - Support UK Government, Local Councils, Airport staff, MOD, MOJ, Job Centre plus, Universal Credit, COVID-19 track and trace initiatives, HRM Prisons services, Asylum, Airport staff and other sensitive UK Government entities. Performs a 2nd/3rd line IT support and Incident management functions, providing support to local government, public and commercial sector customers. Be responsible for delivering a high-quality IT support service in line with target SLAs Assist in the training and mentoring of colleagues. Perform hardware and software diagnosis and resolution. Full Security (SC) Clearance (in progress)
EDUCATION
The Polytechnic, Ibadan, Nigeria
HIGHER NATIONAL DIPLOMA - HND, Computer Science, MERIT
Federal University of Technology Akure
MBA, Accounting and Finance
BCS, The Chartered Institute for IT
Professional Member (MBCS), Computer Science
ABOUT MICHAEL IBIJUWON.
I am an IT professional with over 20 years of practical industrial working experience in the areas of Virtualisation, Networking, infrastructure support, deployment, Service delivery, hardware/software support, training, e-mail and security administration. I have broad knowledge of diverse infrastructure technologies, including various operating systems platforms - Windows, UNIX/LINUX, Citrix Administration and System Centre Operation Management(SCCM). Specialties: Hardware and Software Engineering, PC/Server Break-Fix expert, Software Installation and troubleshooting, Programming, Desktop/Server Support, C# and Visual Basic programmer, Shell / SQL scripting (Unix/Linux). System/Server Support, Active Directory Support and Administration, Group Policy Support, Virtualisation administration (VMware) and support, C# and Visual Basic programming, SQL scripting. System Centre Configuration Manager (SCCM) Administration, Server Administration and Support. UNIX, Linus, Windows Server (2012) Operating System Support and Administration. Deployment Engineer, Service Desk/Helpdesk Administrator. Server build, Infrastructure Support and Administration. Contact me: i••••••••@yahoo.com +44••••••••59
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