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Mia D.
Senior Customer Experience & Insights Specialist @Allianz Australia
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WORK HISTORY
Senior Customer Experience & Insights Specialist @Allianz Australia
Newcastle, AU
EDUCATION
TAFE NSW
Certificate III in Childrens Services, Early Childhood Education and Teaching
University of New England (AU)
Bachelor of Media and Communications, Communication and Media Studies
Small Business Training Company
Certificate III in Retail Operations, Retail
Avondale School
NSW School Certificate
NSW Government SIRA
Introduction to Return to Work Coordination, Return to Work
ABOUT MIA D.
With a solid background in the insurance industry, I bring extensive expertise in personal injury claims management, data analysis and customer experience & insights to the table. My passion lies in leveraging data-driven insights to optimise operations, drive growth and deliver exceptional service. I have successfully managed telephony operations, implementing efficient systems and processes that streamline communication, enhance customer satisfaction and improved overall experiences. As a training facilitator, I have developed and delivered comprehensive programs in the areas of personal injury claims management and customer service excellence.Committed to professional growth, I actively stay updated on industry trends and advancements. I continuously seek opportunities to expand my knowledge through ongoing learning, attending conferences and engaging in relevant workshops. I am currently completing a Bachelor’s Degree in Media and Communications through UNE.
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