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Start for FreeMelroy Fernandes
Senior Field Service Technician @Richemont
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WORK HISTORY
Senior Field Service Technician @Richemont
London, GB
Provide level 2 & 3 technical support and excellent customer service to over 1800 UK based users across boutiques, brands HQ, offices, manufacturing facilities and warehouses.Configuration and management of IT assets for all UK employees, as well as their accounts. Management & resolution of IT incidents and requests, providing remote and on-site support to 40+ different facilities within the UK. Provide hands-on support to the engineering team for larger scale projects, such as network migrations or new hardware/software implementation.Collaborate with the Global Tech Team on various projects, including but not limited to hardware/software upgrades, system rollouts, apps piloting, implementation of new platforms etc.• Create & review Knowledge Base Articles for both IT peers and end users. Provide cross-regional tech support on larger scale projects. VIP support for meetings and other assistance.
EDUCATION
London Metropolitan University
Master's degree, Computer Networking and Cyber Security with Work Experience
St Marys High School
School
St. Marys College
Computer Science
EIILM University
BSc - Bachelor of Science, Information Technology
ABOUT MELROY FERNANDES
Overall 14+ years of experience in IT Platform.Provide level 2 & 3 technical support and excellent customer service to over 1800 UK based users across boutiques, brands HQ, offices, manufacturing facilities and warehouses. Configuration and management of IT assets for all UK employees, as well as their accounts. Management & resolution of IT incidents and requests, providing remote and on-site support to 40+ different facilities within the UK. Provide hands-on support to the engineering team for larger scale projects, such as network migrations or new hardware/software implementation. Collaborate with the Global Tech Team on various projects, including but not limited to hardware/software upgrades, system rollouts, apps piloting, implementation of new platforms etc. Create & review Knowledge Base Articles for both IT peers and end users. Provide cross-regional tech support on larger scale projects. VIP support for meetings and other assistance.
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