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Melody Oliver Hughes
Senior Information Technology Engineer - Business Intelligence Development @Segra
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WORK HISTORY
Senior Information Technology Engineer - Business Intelligence Development @Segra
EDUCATION
Greenwood High School
Diploma
University of Phoenix
Bachelor's Dgree, Psychology
University of Phoenix
Master's Degree, Industrial and Organizational Psychology
Darla Moore School of Business at the University of South Carolina
Front Line Manager Certification, Organizational Leadership
Coursera
Data Analysis Certification, Analysis and Functional Analysis
Darla Moore School of Business at the University of South Carolina
Certificate, Management
SKILLS
ABOUT MELODY OLIVER HUGHES
I have a proven ability to build collaborative relationships across a wide network to improve processes, deliver outstanding customer service resolutions, and to act as a driver and motivator. I have the consistent ability to analyize a process from the business standpoint as well as the customer impact view, to ensure that the best possible flow is developed with the least impact on operations and customer care or sales. I have extensive knowledge of RF signal levels, digital network, Digital Phone network structure and process, PC troubleshooting, and modem/eMTA provisioning processes which enables me to quickly evaluate situations as they arise and escalate appropriately, develop proactive measures to eliminate customer impact, and to guide and coach peers and employees to do the same.Specialties: Management Skills: Leadership, Employee Development, Organization Process Flows, Call Center Workforce Management, Goal Achievement, Motivation, Departmental Liaison, Professional Collabarative Relationships.Technical Skills: Business Intelligence Development, Data Analysis, Data Engineering, RF signal levels, digital network, Digital Phone network structure and process, PC troubleshooting, and modem/eMTA provisioning processes.
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