Melissa Douros
Chief Product Officer @Green Dot Corporation
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WORK HISTORY
Chief Product Officer @Green Dot Corporation
Hired to transform product organization to drive explosive revenue growth, migrate legacy platforms, and rapidly gain market share in BaaS. Scaled and matured Product and Product Design teams by implementing transformative leadership practices and introducing Agile delivery methodologies across the organization.My Accomplishments Include: • Pioneered company Northstar vision statements and yearly goals for enterprise-centric product roadmap focus and delivery. Instituted forums, ceremonies, scorecard, and operational elements to deliver all projects within 30 days of AOP delivery dates.• Drove reduction of compliance issues by 74%. Active member of internal risk, fraud, customer experience and compliance committees as well as AI task force. Ensure that the product delivery organization adheres to laws, regulations, and industry standards.
EDUCATION
Northeastern Illinois University
Bachelor's Degree, French and Communication
University of Wisconsin-Whitewater
Master of Business Administration - MBA
Kellogg Executive Education
Chief Marketing Officer
Iowa State University
Master of Science (M.S.), Human Computer Interaction
Yale School of Management
Leadership
SKILLS
ABOUT MELISSA DOUROS
As the current Chief Product Officer at Green Dot Corporation and over a 26 year career in financial services, I lead transformative initiatives to scale the Product and Product Design teams, migrate legacy platforms, and drive significant revenue growth in Banking-as-a-Service (BaaS). My efforts have focused on defining product strategy, delivering enterprise-centric product roadmaps, implementing Agile methodologies, and reducing compliance issues with growth-minded effective collaboration across teams. My career spans leadership roles in digital, product delivery, product transformation, product design, customer experience, operations, back office, call center, digital analytics, and user research for lending, deposits, credit, payments, BaaS, tax products, employer solutions, embedded finance, risk, fraud, compliance, IVR, and CRM as well as leading innovation teams. My mission is to drive operational efficiency, customer experience monetization, and large-scale product strategy and delivery, empowering cross functional teams to explosive growth.
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