Melissa Douros

About Melissa Douros

As the current Chief Product Officer at Green Dot Corporation and over a 26 year career in financial services, I lead transformative initiatives to scale the Product and Product Design teams, migrate legacy platforms, and drive significant revenue growth in Banking-as-a-Service (BaaS). My efforts have focused on defining product strategy, delivering enterprise-centric product roadmaps, implementing Agile methodologies, and reducing compliance issues with growth-minded effective collaboration across teams. My career spans leadership roles in digital, product delivery, product transformation, product design, customer experience, operations, back office, call center, digital analytics, and user research for lending, deposits, credit, payments, BaaS, tax products, employer solutions, embedded finance, risk, fraud, compliance, IVR, and CRM as well as leading innovation teams. My mission is to drive operational efficiency, customer experience monetization, and large-scale product strategy and delivery, empowering cross functional teams to explosive growth.

Experience

1. Chief Product Officer

   Green Dot Corporation

   Feb 2024 — Present

   Hired to transform product organization to drive explosive revenue growth, migrate legacy platforms, and rapidly gain market share in BaaS. Scaled and matured Product and Product Design teams by implementing transformative leadership practices and introducing Agile delivery methodologies across the organization.My Accomplishments Include: • Pioneered company Northstar vision statements and yearly goals for enterprise-centric product roadmap focus and delivery. Instituted forums, ceremonies, scorecard, and operational elements to deliver all projects within 30 days of AOP delivery dates.• Drove reduction of compliance issues by 74%. Active member of internal risk, fraud, customer experience and compliance committees as well as AI task force. Ensure that the product delivery organization adheres to laws, regulations, and industry standards.

Education

• Northeastern Illinois University

  Bachelor's Degree, French and Communication

• University of Wisconsin-Whitewater

  Master of Business Administration - MBA

• Kellogg Executive Education

  Chief Marketing Officer

• Iowa State University

  Master of Science (M.S.), Human Computer Interaction

• Yale School of Management

  Leadership

Skills

• Outlook
• Microsoft Office
• Sales
• Management
• Team Building
• Competitive Analysis
• Customer Experience
• Loans
• Strategy
• Digital Strategy
• User Experience Testing
• Program Management
• Accounts Receivable
• Business Development
• Call Centers
• Digital Marketing
• Public Speaking
• Insurance
• Team Leadership
• Social Media Marketing
• Credit
• Microsoft Excel
• Call Center
• Credit Cards
• Customer Experience Management
• Cross-Functional Team Leadership
• User Experience
• Marketing Strategy
• Risk Management
• User Experience Design
• Online Marketing
• Social Media
• Marketing
• Strategic Planning
• Email Marketing
• Process Improvement
• Project Management
• Vendor Management
• Financial Services
• Crm