Melissa Connors

About Melissa Connors

Knowledgeable and initiative-taking technology professional with extensive and diverse experience across data platforms, data products, data connectivity and virtualization; incorporating program and product management, technical enablement, engineering, developer documentation, technical writing, training, and support. Enthusiastic about collaborating with and empowering all stakeholders, upgrading the whole customer experience, and helping everyone succeed. Excels at cross-functional roles and responsibilities, learning new skills, and jumping into new technologies. Significant experience with remote and globally distributed teams.SQL enthusiast, query solutionist. Founder and former user group leader for Maine PASS (Professional Association for SQL Server) and organizer of SQL Saturday Maine.I\'ve learned that I cannot be contained by any job title.

Experience

1. SVP, Technical Program Manager and Technical Writer, Ai

   BNY

   Oct 2025 — Present

   Managing projects to implement new technologies for Eliza (BNY’s enterprise artificial intelligence platform) to optimize banking operations, enhance resource productivity, and empower teams across the organization with expert AI tools.• Creating clear documentation for Eliza, including Python and JavaScript code examples, to enable users to build AI agents and accelerate feature adoption while promoting a strategic use of AI.• Testing Eliza’s cognitive engine for accuracy and consistency to ensure a reliable and credible user experience while identifying areas for improvement and future feature development.• Translating complex technical details (e.g. multi-agent orchestration, API and code integrations, agent testing frameworks) for non-technical audiences and communicating progress to senior leadership.• Using AI tools to review and improve existing code to elevate the overall user experience.

Education

• Pace University

  BA

• Pace University

  Master of Science

Skills

• Analysis
• Sql Server
• Process Improvement
• C#
• Visual Studio
• Database Design
• Microsoft Sql Server
• Informix 4gl
• Software Quality Assurance
• Test Automation
• Sql
• Transact-Sql (T-Sql)
• T-Sql
• Web Performance Testing
• Test Planning
• Technical Documentation
• Performance Testing
• Stress Testing
• Presentations
• Quality Control
• Databases
• Software Documentation
• Enterprise Software
• Quality Assurance
• Sharepoint
• Testing
• Microsoft Office
• Software Development
• Load Testing
• Application Development
• Web Applications
• Troubleshooting