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Melina Ardjmand
Food and Beverage Supervisor @Montage Hotels & Resorts
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WORK HISTORY
Food and Beverage Supervisor @Montage Hotels & Resorts
From F&B Hostess to F&B Supervisor: A Journey of Excellence! • As one of the two supervisors and a trusted decision-maker in the absence of the full management team, I assumed comprehensive responsibility for our exquisite three-meal service restaurant. Going above and beyond standard responsibilities, I eagerly embraced a wide range of management duties, including crafting schedules, inventory management, event planning, and more. I thrived on the challenges that came my way, demonstrating flexibility and accelerated adaptability.• Recognizing the significance of efficiency and excellence, I proactively established and maintained streamlined processes that reduced redundancy, improved accuracy, and enhanced efficiency. Driven by my unwavering commitment to achieving business objectives, I drove practical improvements in our F&B systems, workflows, and procedures, resulting in remarkable outcomes.• One of my notable accomplishments was achieving optimal inventory management through precise calculations, strategic ordering, and efficient supply retrieval. By meticulously maintaining par stock levels, I ensured seamless operations and consistently delivered uninterrupted guest experiences.Highlights:• Developed in-house staff training program, resulting in 95% competency rate and 30% higher customer satisfaction scores.• Led coordination of prestigious events, such as Wall Street Journal and LBPD & firefighters gatherings.• Introduced team-building activities and performance recognition system, leading to 30% lower staff turnover, improved morale, and 15% higher employee productivity.• Delivered exceptional customer service, monitored satisfaction, and fostered sustainable relationships.• Optimized profitability through cost monitoring, staff training, new procedures, and critical KPI monitoring.#HospitalityExcellence #OperationsManagement #TeamLeadership #CustomerSatisfaction
EDUCATION
California State University, Fullerton
Bachelor's degree, Political Science and Government
MISS Languages - Marbella International Spanish School
Spanish Language and Literature
Les Roches
Masters in Hospitality Management, Hospitality Administration/Management
ABOUT MELINA ARDJMAND
As a dynamic and forward-thinking professional in the hospitality industry, I have cultivated a blend of innovative approaches and intuitive understanding through four years of progressive management experience. This journey, however, began eight years prior when I first ventured into the realm of customer service, honing skills that continue to serve as the foundation of my work today. I pride myself on being a decisive leader, one who wields a unique symbiosis of strategic vision and operational expertise. It is this duality that fuels the success of hospitality and food & beverage operations that I spearhead, driving growth and exceeding benchmarks. At my core, I am a team player with a wealth of experience in lifting the profile of a company. I have done so by harnessing the transformative power of customer service and the strategic potential of event management operations, ultimately elevating awareness and enhancing the corporate image. The demanding and oftentimes stress-inducing nature of the hospitality sector is no stranger to me. However, rather than succumbing, I have consistently showcased an ability to adapt, excel, and thrive in these challenging conditions. Lastly, in an age of digital transformation, I have become an adept user of industry-standard programs, including Avero, Birchstreet, Alice, OpenTable, Opera, and MyMicros. These tools, in my hands, serve as a robust arsenal for efficiently managing and steering the complex machinery of hospitality operations.
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