Meghana Reddy Dharma Reddy

WORK HISTORY

EDUCATION

ABOUT MEGHANA REDDY DHARMA REDDY

ServiceNow Developer with 7+ years of experience designing, implementing, and supporting enterprise solutions across ITSM, ITOM, GRC (IRM), and CSM modules. Proven expertise in building scalable workflows, automating business processes, and enhancing platform efficiency using Flow Designer, IntegrationHub, and custom scripting.Currently working on ServiceNow GRC (Issues Management), driving end-to-end issue lifecycle including intake, remediation, risk acceptance, and compliance tracking, along with integrations (e.g, ServiceNow–Jira) to enable cross-platform visibility.Strong background in ITOM (Discovery, Service Mapping, Event Management) with hands-on experience in CMDB management, MID Server administration, and infrastructure monitoring integrations. Experienced in ITSM processes such as Incident, Problem, Change, and Request Management with a focus on SLA compliance and operational efficiency.Skilled in developing Business Rules, Client Scripts, UI Policies, Script Includes, and automations to deliver robust and user-friendly solutions. Adept at data migration, REST/SOAP integrations, and building reports, dashboards, and performance analytics.A collaborative professional with Agile/Scrum experience, strong problem-solving skills, and a track record of delivering high-quality solutions aligned with business and compliance requirements.