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Megan Villeneuve
Product Owner @Merchants Bank IN
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WORK HISTORY
Product Owner @Merchants Bank IN
EDUCATION
Indiana University Bloomington
Bachelors of Science, Informatics
ABOUT MEGAN VILLENEUVE
I am a results-driven business analyst with 9+ years of experience in the IT industry, committed to leveraging analytical and creative problem-solving skills to drive organizational success. I have been recognized for- transforming workforce data management through integrating disparate data sources, giving users access to comprehensive employee and project information in one location- providing excellent customer support, managing escalations and coordinating corrective actions across teams to resolveI have a proven track record in leading cross-functional initiatives and the rollout of new processes, including- migration of the enterprise resource skilling tool from a custom solution to Certinia on Salesforce- development of processes to maintain the enterprise skills inventory and drive tool adoption- migration of the IT Service Management platform from BMC Remedy to ServiceNow In my free time, you can catch me playing strategy and resource management games, taking an aerial arts class, completing a jigsaw puzzle in record time, or spending time with friends and family. As an avid gamer and lover of new experiences, I always have great ideas for team social events!Core Skills: Data Analysis | SQL | Tableau | Excel | ServiceNow | Salesforce | Snowflake | Git/GitHub | Incident Management | Process Improvement | Software Development Lifecycle (SDLC)| Business Requirements Gathering | User Acceptance Testing | Documentation Management | Stakeholder Engagement
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