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Megan Nichols
Director of Customer Service @ASC Engineered Solutions
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WORK HISTORY
Director of Customer Service @ASC Engineered Solutions
US
EDUCATION
Gettysburg College
Bachelor’s Degree, Art History, Criticism and Conservation / Political Science
SKILLS
ABOUT MEGAN NICHOLS
Visionary Customer Experience Executive with 15+ years of experience in streamlining operations, overseeing complex processes, and managing change. Recognized for success in building and leading customer-centric services and operations, implementing LEAN process improvements, and improving productivity. Proactive leader skilled in building high-performing teams which consistently achieve customer service metrics. Expertise in establishing operational activities in alignment with organizational goals and values.Areas of Expertise:Customer Success Strategies | Team Leadership | Change Management | Process Improvements | Communication | Agile Project Management | CRM Implementation | Building Partnerships | Customer Relationship Management | Data-Based Decision Making | Culture Change | Problem Solving | Cross-functional Collaboration | Digital Transformation
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