Mark Dunn
Director of Hotel Operations @Osage Nation
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WORK HISTORY
Director of Hotel Operations @Osage Nation
Tulsa, OK, US
EDUCATION
Hanover College
B.A., Sociology
SKILLS
ABOUT MARK DUNN
ROOMS DIVISION. FINANCIAL MANAGEMENT. F&B OPERATIONS. HUMAN RESOURCES INITIATIVESI offer 20+ successful years in the hospitality industry - most recently casino hotels / previously Best Western, Holiday Inn, and Executive Inn hotels - multi-unit and large operations. Noted as an operational problem-solver, I consistently improve financial results.As a practical, visionary hospitality industry leader, I demonstrate expert strategic planning and action to drive bottom-line performance while enhancing the guest experience. Recognized for the proven ability to: Improve service and quality Identify new revenue streams Maximize guest satisfaction Vitalize brand / image Build high-performing teams Introduce innovation / change Increase ADR / RevPAR Contain / reduce costsI energize the organizational / workplace culture within gaming and multi-property environments, providing clearly defined direction, open communications, and high expectations, reflecting expertise in:Strategic Planning / Forecasting. Operations Management. Team Building / Mentoring / MotivationCreative Marketing. Public Relations. Project Management. Community / Guest RelationsStandards of Excellence. Quality Assurance. Budget Administration. Trendsetting Hotel Experience: Spearheading hotel openings, expansions, complete renovations, and start-up operations, including authoring and implementing standard operating procedures and yield management plans. Streamlining operations, upgrading technology, and improving processes while directing total operating budgets of more than $65M and more than 700 employees.
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