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Mark Peters
Systems Engineer - Contractor @Royal Caribbean Group
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WORK HISTORY
Systems Engineer - Contractor @Royal Caribbean Group
Miramar, FL, US
IT & Hospitality Industry Professional in various roles as Systems Analyst, Systems Engineer, Project Management • Project Managed 8 Royal Caribbean ships successfully, deploying new internet systems for newbuild, drydock and in-service ships in Germany (Quantum of the Seas newbuild), Vancouver, Spain, Bermuda, Bahamas, California, etc.• 20+ Ships reimplemented and deployed for Return to Service (RTS) post COVID - lead for Oracle Hospitality Cruise / Fidelio Property Management System go live launch, implementation, testing, and support all brands (Royal Caribbean, Celebrity and Azamara).• Project Manager role successfully deploying casino player tracking system and fixing issues with application on Celebrity Constellation which led to increased revenue.• Technical management, server builds, peripheral deployment, and project execution. Working with various product teams, vendors and service level agreements.• ShipLab Infrastructure and application deployment and support, maintaining 1500 servers on Fortinet firewalls, VMware vSphere virtual machines and vlans, Cisco Unified Computing System (Cisco UCS), user/service/group accounts in Windows AD. • QA Testing, Training, and Educating PM\'s, SME\'s, New Employees, and Digital teams on products and environments in Miramar and Miami.• Worked with various teams to launch Proof of Concepts (PoC\'s), new hardware, software, applications and devices deploying to the ships. Engaged in system integration buildout and tests, user acceptance testing, QA testing, upgrades, decommissions, regressions testing, certification, security, network, firewall, data, account management.• Maintained Fidelio system data, created and implemented SQL scripts on Oracle databases, managed voyage data and operations for environments used by Shipboard, Digital, Shoreside Reservation and remote teams in India, South America, Europe, Philippines, and China.
EDUCATION
DeVry University
Bachelor of Science (BS), Technical Management
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Management Information Systems
SKILLS
ABOUT MARK PETERS
IT professional with 15 years of experience spanning multiple roles from project…
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