Mayur Chauhan

WORK HISTORY

EDUCATION

SKILLS

ABOUT MAYUR CHAUHAN

Personable and motivational IT Service Management Leader with a passion for delivering business value and operational excellence through innovation of IT Services. Highly organised and efficient, with over 15 years industry experience delivering IT services both an outsourced delivery partner, consultant and functional delivery leader- Senior Service Management Consultant with experience transforming and optimising service delivery across diverse sectors, including government, defence, and manufacturing- Service Transformation Leader, ensuring the delivery of service benefits and outcomes associated with complex transformation programme- Head of Service Delivery for government client, supporting over colleges, private training organisations, and employers with £3.2 billion of funding each year- Accountability for ensuring Service Operations, Service Assurance, Service Transition, Operational Supplier Management, SLM, Service Reporting, Service Desk, R&I Management are provided to the client- Direct accountability managing and assuring Managed Supplier delivery across multiple UK sites to challeging contracted Service Levels, ensuring best value to the client- Consultation and contribution towards ServiceNow implementations, with pivotal role in business requirements capture, delivery and execution- Key contribution and influencer for extension of SIAM services, including financial and resource modelling- Experienced accredited ITIL professional, showcasing leadership, assurance, process transition, and coaching of the ITIL lifecycle across key government SIAM account.