Mayada Tamimi

Monitoring Support Officer @Serco

London, GB

Conducted regular site visits to verify service user compliance with curfews and restrictions, ensuring public safety and accurate reporting.• Identied and responded to incidents of non-compliance, promptly escalating breaches to the central control team and relevant authorities.• Delivered clear instructions and guidance to service users, fostering cooperation while maintaining a professional and non-judgmental approach.• Maintained accurate, timely, and condential records of all visits, equipment status, and user interac>ons via internal reporting systems.• Collaborated with internal teams and law enforcement to support risk assessment and case management decisions.• Monitoring the whole process of the installation, maintenance, and decommissioning of the electronic monitoring equipment (e.g. GPS and RF tags) in compliance with court and probation service requirements.