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Senior Customer Insights Analyst, Product Owner @Azul Linhas Aéreas Brasileiras
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WORK HISTORY
Senior Customer Insights Analyst, Product Owner @Azul Linhas Aéreas Brasileiras
Barueri, BR
EDUCATION
Pontifícia Universidade Católica de São Paulo
Bachelor of Business Administration - BBA
BBI - Business Behavior Institute
Pós-graduação Lato Sensu - Especialização
ABOUT MAX WAELL OLIVEIRA
Technology enthusiast with a passion for effective customer relationships through agile processes. My goal is to drive innovation and organizational success through data-driven growth and user experience. With over five years of experience in digital products, I navigate across teams, optimizing workflows and processes with a business-oriented mindset. I have led cross-functional squads in digital product development and B2B/B2C customer engagement, working across all stages from discovery to delivery. My approach balances product and user journeys, always seeking cutting-edge technological solutions. With expertise in agile methodologies, data analysis, and product lifecycle governance, I bridge technical and business teams to deliver scalable solutions. I act as the connection between development, customers, and strategic goals, ensuring data-driven decisions aligned with business objectives. With strong project management skills and clear communication, I bring market and stakeholder perspectives to drive innovation.
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